How Fasthosts make it really hard to leave their hosting
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How Fasthosts make it really hard to leave their hosting

Posted By: siteadmin on 30/10/2009 11:44:00

 

 

 

Not only do Fasthosts not include your message in their reply - very annoying - very AOLesque, so I've pasted everything together here, they also have several other faults I'd like to let you know about, some benign, some downright irritating.

If you've been paying hosting for several year on a SQL database - they probably made a fair few quid out of you? So some sort of technical assistance would be nice. No apparently not.

From the email exchange below you can see several things:

1) There are definately numpties working there.

2) They are making it hard for somone with a 50 table and 100 stored procedure database to migrate. Do you know how long its taken me to recreate all the Primary Keys and Identities?? I didn't design the DB so forgive me if I forgot a default value here or there.

3) My name is not Tim Bridges - I signed off as something else. Please refer to me by my correct name.

Thank you, rant over, sorry I've spent 3hrs doing something that would have taken a tech 3 mins to do for me.

'Hope this helps'

Karl


Dear Tim Bridges,

Thank you for your enquiry.

Unfortunately Fasthosts do not make any backups on behalf of customers. To backup a database you will need to use your own software yo synchronize with your database and then make a local backup with that.

There are no backup files on the Fasthosts network.

Hope this helps.
--

Nicholaus Darley-Jones
Customer Support
Fasthosts Internet Ltd.
http://www.fasthosts.co.uk
http://www.ukreg.com

===================================

High Quality Web Hosting http://www.fasthosts.co.uk Dedicated Servers http://dedicated.fasthosts.co.uk Value Domain Name registration http://www.ukreg.com

*********************************************************************
This message (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you should not disclose, copy or use any part of it - please delete all copies immediately and notify Fasthosts Internet Limited.

Any statements, opinions or information in this message are provided by the author, not on behalf of Fasthosts, unless subsequently confirmed by an individual who is authorised to represent Fasthosts.

Fasthosts is the trading name of Fasthosts Internet Limited.
Company registration no. 3656438. Registered in England and Wales.
Registered office: Discovery House, 154 Southgate Street, Gloucester, GL1 2EX.
VAT no. 720821857.
*********************************************************************

 

-----Original Message-----
From: Karl O'Meara [mailto:karl @ digitalremedy.co.uk]
Sent: 20 October 2009 16:37
To: 'Fasthosts Xtreme Support Team'
Subject: FW: 2333090#FJWLPW Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT)

Please send me the backup file.

Thanks so much!

-----Original Message-----
From: Karl O'Meara [mailto:karl @ digitalremedy.co.uk]
Sent: 19 October 2009 18:58
To: 'Fasthosts Xtreme Support Team'
Subject: RE: 2333090#FJWLPW Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT)

This method does not bring back the Identity column data or default values.

The Stored Procedures need to be exported manually - there are a hundred in this database.

Can someone there just run a SQL backup of this or ideally send me a scripted install?

Thanks

Karl

-----Original Message-----
From: Fasthosts Xtreme Support Team [mailto:Support @ fasthosts.co.uk]
Sent: 19 October 2009 18:26
To: karl @ digitalremedy.co.uk
Subject: 2333090#FJWLPW Reply to your Enquiry (PLEASE DO NOT CHANGE SUBJECT)

Dear Tim Bridges,

Thanks for contacting us with your support enquiry.

You can find the help you need in our knowledge base article "Back up your MS SQL 2008" at:

http://www.fasthosts.co.uk/knowledge-base/?article_id=1185

If this article isn't quite what you're looking for, there is a wealth of comprehensively researched, easy to follow guides in the rest of our knowledge base. Visit http://www.fasthosts.co.uk/support/ and log in with your account username and password.

To contact us again about this issue, simply reply to this email, ensuring the ticket number is in the subject line. For a quick response, please provide us with as much relevant information as possible. Tell us what you want to do, what problem you're facing and how you've tried to solve it. If you've seen any error messages, please copy them into your reply.

Please note that your enquiry may be handled by one of my colleagues next time. They'll have full access to your account details, so will be able to answer any questions you have.

Thanks again for contacting us.

--

Thomas McCredie
Customer Support
Fasthosts Internet Ltd.
http://www.fasthosts.co.uk
http://www.ukreg.com

===================================

High Quality Web Hosting http://www.fasthosts.co.uk Dedicated Servers http://dedicated.fasthosts.co.uk Value Domain Name registration http://www.ukreg.com

*********************************************************************
This message (including any attachments) is confidential and may be legally privileged. If you are not the intended recipient, you should not disclose, copy or use any part of it - please delete all copies immediately and notify Fasthosts Internet Limited.

Any statements, opinions or information in this message are provided by the author, not on behalf of Fasthosts, unless subsequently confirmed by an individual who is authorised to represent Fasthosts.

Fasthosts is the trading name of Fasthosts Internet Limited.
Company registration no. 3656438. Registered in England and Wales.
Registered office: Discovery House, 154 Southgate Street, Gloucester, GL1 2EX.
VAT no. 720821857.
*********************************************************************

--------------------------------------------------------------------------------
From: Karl O'Meara [mailto:karl @ digitalremedy.co.uk]
Sent: 19 October 2009 17:19
To: 'Fasthosts Xtreme Support'
Subject: Export DB from 2008

Hi

We have a reseller account and dedicated server account.

I'm trying to move a SQL 2008 database off the reseller. It is 'fortyseven' on 213.171.218.247

I've tried 1001 things today to get either a backup (but I don't have access to the drive) or ideally a scripted text. In SSMS Express I can see the database and tables but when I try to export the whole thing as a

Could not read metadata, possibly due to insufficient access rights. (Microsoft.SqlServer.Smo)

Error.

Which is the same as I got initally when I connected to the server - there I was able to remove some column heading from the view and it worked. Now I'm stumped.

Thanks

 

Karl

 


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